Privacy Policy
Effective Date: June 1, 2025
Company: DHX Solutions
Address: 30 N Gould St, Sheridan, Wyoming 82801
Email: [email protected]
Phone: +1 (352) 995-8877
1. Overview
This Privacy Policy (“Policy”) explains how DHX Solutions (“DHX,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website, use our services, or interact with our systems.
Our services include marketing automation, AI systems, CRM solutions, and digital growth tools primarily for home service businesses (such as roofing, solar, and construction companies), but applicable to all industries.
By using our website or services, you agree to the practices described in this Policy.
2. Information We Collect
We collect both personal and non-personal information to provide, improve, and secure our services.
Personal information may include:
First and last name
Business name
Email address
Phone number
Billing and payment details
Mailing address
Any information you provide through forms, chatbots, or contact submissions
Automatically collected information may include:
IP address, browser type, and device information
Access times and referring URLs
Usage data, clicks, and interaction with our website or tools
We collect this data through forms, cookies, pixels, chatbots, analytics software, and CRM integrations.
3. How We Use Your Information
We use the information we collect to:
Operate, deliver, and improve our products and services
Process payments and manage billing
Respond to inquiries and provide customer support
Send updates, offers, or information you’ve requested
Provide marketing automation and AI-based services for your business
Deliver advertising or promotional content relevant to your interests
Ensure compliance with contracts, terms, and applicable laws
Maintain website security and prevent fraudulent activity
We may also use your data for research, analytics, and product improvement, provided such data is anonymized or aggregated.
4. AI and Automation Data Use
When you use our AI tools, chatbots, or CRM automation systems, we may process data you or your customers provide through those tools.
We only use this data:
To perform the intended service (e.g., lead capture, qualification, scheduling, or messaging).
To enhance our AI systems’ accuracy and user experience.
We do not sell or repurpose client or customer data collected through these systems.
5. Data Sharing and Third-Party Services
We do not sell or rent your personal data.
We may share data with trusted service providers who help us deliver our services, including:
Hosting and infrastructure providers
Email and CRM platforms (e.g., GoHighLevel, Mailgun)
Advertising platforms (e.g., Meta, Google)
Payment processors (e.g., Stripe)
Analytics providers
These partners are required to protect your data and may only use it to perform contracted services on our behalf.
We may also disclose information if required by law or to protect our rights, users, or the public.
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Improve site performance
Remember user preferences
Analyze traffic and usage patterns
Deliver personalized ads and content
You can manage or disable cookies in your browser settings, though some website features may not function properly if disabled.
7. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes described in this Policy
Comply with legal or contractual obligations
Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
8. Data Controller and Processor Roles
As a Data Controller: We collect and manage data for our own business operations (e.g., client billing, communication).
As a Data Processor: We process data on behalf of clients using our automation and marketing tools. Clients remain responsible for how that data is collected and used under their own privacy policies.
9. Security of Your Information
We use a combination of administrative, technical, and physical safeguards to protect your data, including:
SSL/TLS encryption for data in transit
Encrypted data storage
Password-protected access and role-based permissions
Regular security reviews and system monitoring
While we take strong measures to protect your data, no online system can guarantee absolute security.
10. Your Rights
Depending on your region (e.g., under GDPR or CCPA), you may have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Request a copy of your personal information
Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at [email protected].
11. Children’s Privacy
We do not knowingly collect data from individuals under the age of 13.
If you believe we may have collected such data, contact us immediately and we will delete it.
12. Email and Communication Preferences
You may receive emails about updates, offers, or new services.
You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email or by contacting [email protected].
We may still send non-promotional communications (e.g., billing or service updates).
13. International Data Transfers
If you access our services from outside the United States, you acknowledge that your information may be transferred to and processed in the U.S., where privacy laws may differ from your country.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Significant updates will be communicated via email or posted on our website with an updated “Effective Date.”
Your continued use of our services means you accept those changes.
15. Contact Us
For any questions, requests, or concerns about this Privacy Policy, contact:
DHX Solutions
30 N Gould St
Sheridan, Wyoming 82801
Email: [email protected]
Phone: +1 (352) 995-8877